Order Processing

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

During busy periods, processing times may be slightly delayed. If this happens, we will notify you via email.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.

Estimated delivery times (Australia):

• Standard Shipping: 2–7 business days
• Express Shipping: 1–3 business days

Delivery times may vary depending on your location.

Local Delivery

We offer local delivery in Goulburn and surrounding areas.

• Delivery timeframe: Same day or next business day
• Delivery fee: Free for orders over $80

Eco-Friendly Packaging

At Ecovida, we are committed to sustainability. Your orders are packed using eco-friendly and recyclable materials wherever possible.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Tracking is usually active within 24 hours.

Shipping Delays

While we do our best to deliver on time, delays may occur due to courier issues, weather, or high demand periods. We are not responsible for delays once the parcel has been handed to the courier.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at: info@ecovida.com.au

We will work quickly to resolve the issue.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Need more help?
Contact us at: info@ecovida.com.au for any more questions.

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